Feel free to contact iKot.be

Julie asked: I forgot my password, how can I reset it?

Our answer: This is very easy, go to forgot password and fill out your e-mail address or username. Within a couple of minutes you'll receive an e-mail with a link to reset your password.

Xander asked: I want to delete my account, how does that work?

Our answer: If you have found a room or just don't want to have your details on our site, you can easily delete your account. Log on and go to: Delete my account

Anoniem asked: I just paid, but I don't received the product on my account. Help?

Our answer: If you have paid with Bancontact or iDEAL and the money is withdrawn from your account, you can take these actions:

- Log on and go to Transactions
- Click on the verify buttons right after your transaction.

In case of Paypal in take up to 10 minuten before your payment has been received. Contact us after 10 minutes, if the credits haven't been added to your account.

In all other cases you can contact us, please mail us the following details:

- date & time of your payment attempt
- payment method
- the error message

You can contact us here.

Anoniem asked: The room has been rented, how is this possible?

Our answer: We do our utmost to only show available rooms. However we are dependent on the landlords and students offering rooms to rent. We always check with them if rooms are still free. If you found a room that is no longer available, please go to the Messagecenter, open the specific message and choose "This room was not available anymore" (you'll find this link on the flat page too). We will investigate the issue and add a credit to your account.

Or contact us if you need help.