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Feel free to contact iKot.be

Do you have a question, suggestion or complaint?

With your feedback we might be able to improve our website, but you might have a question that we have answered before. You can find the frequently asked questions here. If your question is not listed, please check FAQ. When you can't find an answer, don't hesitate to contact us.

Warning: Do you want to respond to an ad? Then always use the Reply Button. With the form below, you get in touch with the webmaster and not with a landlord or such.
I forgot my password, how can I reset it? 

Julie asked: I forgot my password, how can I reset it?

Our answer: This is very easy, go to forgot password and fill out your e-mail address or username. Within a couple of minutes you'll receive an e-mail with a link to reset your password.

I want to delete my account, how does that work? 

Xander asked: I want to delete my account, how does that work?

Our answer: If you have found a room or just don't want to have your details on our site, you can easily delete your account. Log on and go to: Delete my account

I just paid, but I don't received the product on my account. Help? 

Anoniem asked: I just paid, but I don't received the product on my account. Help?

Our answer: If you have paid with Bancontact or iDEAL and the money is withdrawn from your account, you can take these actions:

- Log on and go to Transactions
- Click on the verify buttons right after your transaction.

In case of Paypal in take up to 10 minuten before your payment has been received. Contact us after 10 minutes, if the credits haven't been added to your account.

In all other cases you can contact us, please mail us the following details:

- date & time of your payment attempt
- payment method
- the error message

You can contact us here.

The room has been rented, how is this possible? 

Anoniem asked: The room has been rented, how is this possible?

Our answer: We do our utmost to only show available rooms. However we are dependent on the landlords and students offering rooms to rent. We always check with them if rooms are still free. If you found a room that is no longer available, please go to the Messagecenter, open the specific message and choose "This room was not available anymore" (you'll find this link on the flat page too). We will investigate the issue and add a credit to your account.

Or contact us if you need help.


Isn't the answer in our FAQ section, you can use this form: